Care Quality Commission

We are pleased to advise patients that Peppard Road Surgery has been rated Good by a recent CQC inspection.

Download the Care Quality Commission report

The CQC are the independent regulator of health and adult social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care.

At Peppard Road Surgery the CQC noted that:

"The practice provided outstanding access to appointments"

"Patients said they were treated with compassion, dignity and respect and they were involved in care and treatment decisions"

"Patients reported good satisfaction with access to the practice for urgent/ same day appointments and routine appointments"

"All the patients we spoke with were very satisfied with all aspects of the care they received"

"Continuity of care was provided by the practice through the availability and longevity of GPs and staff. This enabled the GPs to have acquired extensive knowledge about patients changing health care needs and social circumstances. Feedback from patients indicated this information was used during regular consultations to provide meaningful emotional support and personalised care."

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